SMV Engineering ("SMV Engineering", "we", "us", "our") provides commercial catering equipment repair, servicing and refurbishment services across the UK. This policy explains how we collect, use and protect your personal information when you visit our website or use our services.
When you contact us, request a quote, or use our website, we may collect your name, business name, email address, phone number, service address, details of the equipment and fault you report, and any photos you choose to upload.
We may also collect limited technical information automatically, such as your IP address, browser type and pages visited, to help us understand how our website is used.
We process your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, relying on performance of a contract with you, our legitimate business interests, and compliance with a legal obligation, as applicable.
We do not sell your personal information. We may share limited details with trusted third parties who help us operate our business, such as our website hosting provider or email provider, and only where necessary to provide our services.
We retain enquiry and job records for as long as necessary to provide our services, meet legal and safety record-keeping requirements (including gas safety documentation), and resolve any disputes.
Under UK data protection law you have the right to request access to, correction of, or deletion of your personal data, to object to or restrict certain processing, and to request that your data be transferred. To exercise any of these rights, contact us using the details below.
Our website uses cookies. Please see our Cookie Policy for full details.
If you have any questions about this policy or how we handle your data, contact us:
Email: info@smvengineering.co.uk
Phone: +44 7931 080820
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
